There are many reasons that employees choose to stay with or leave their organizations: company culture, salary and bonus structures, career opportunity, work-life balance, etc. Less often will you hear outdated technology as a reason for turnover, but increasingly technology and the ability to use the right tool for their job does play a big role in employees when choosing where to work.
Workers, especially those fresh out of college, are now coming to their jobs with a full understanding of how modern technologies can help them work smarter. These digital natives expect to be armed with technology that supports and enhances their productivity – not those which hinder them.
Because of this, organizations that still rely solely on legacy enterprise content management systems may experience higher employee turnover. If inefficient legacy technology inhibits productivity and fails to support users in their quest for success, it could be a valid reason for them to jump ship and move to a forward-thinking organization – one that does employ the modern technology they demand.
So, how can we stop it?
Knowing all this, what are your options as an organization? Of course, if your situation allows it, you can choose to leave your existing platform behind in favor of a modern system that does support your end-users in the way they need. This can trigger a consolidation and migration project, allowing your organization to implement a new platform and copy your desired content so that people can be active from Day 1. But what if your organization doesn’t have the option to discard the existing, legacy platform? What options are available for you then?
It is important to look at the reasons why your organization cannot abandon its legacy system and replace it with a more modern one – as there are typically many. Some organizations may simply be required to maintain their existing on-premises platforms due to security and compliance mandates. For others, the potential disruption a crucial line-of-business application is too great a risk. Still more may be unable to meet the ROI requirements of the existing platform and feature parity.
The key is to assess which content can be transferred to a more modern system without disrupting any of the requirements mentioned above. Once you have established which content can be transferred, it is crucial to find a technology that can help you integrate this content between your legacy system and the newer, more modern platform.
A proper enterprise content integration platform has several defining characteristics, but the most crucial consideration is the ability to create a bi-directional synchronization between two disparate platforms.
A synchronization is preferable to a basic integration wherein the content lives within the existing platform, and new platform simply has access to it. The logic behind that statement is that the end-user experience is always better (read: faster) when the content lives within the platform being utilized; and the point of adding the new technology, in this case, is to improve the end-user experience, after all. With a true bidirectional synchronization, you will have the content where you need it, when you need it. This will allow your end-users all of the platform’s native features, for the most efficient and seamless experience with both platforms in use.
The second reason why a synchronization platform is essential is the fact that there are tons of ECM systems available; one cannot expect that each modern platform can provide a full integration with each enterprise content management platform.
Even if your organization can’t fully commit to a new platform, there are always parts of your organization that can be eligible to pilot a workforce modernization process. Using this approach, you don’t have to step into an all-or-nothing process. You can shift and transform pieces of your organization as needed, allowing those to become more efficient and more productive – while driving your business in the right direction.